Privacy Policy & Terms | GDPR Compliance | LABEL Research & Consulting

1. Introduction

At LABEL Research & Consulting SAS ("LABEL R&C", "we", "our"), we are committed to protecting personal data and respecting the privacy of all individuals who interact with our website, participate in our research studies, or collaborate with us.

This Privacy & Terms Policy explains how we collect, use, process and protect personal data in accordance with the General Data Protection Regulation (GDPR – EU Regulation 2016/679) and applicable French data protection laws.

2. Who we are

LABEL Research & Consulting SAS
7 Avenue Didier Daurat
31700 Blagnac
France

We operate as:

Data Controller when managing our own research activities and website interactions
Data Processor when acting on behalf of clients in the delivery of research projects

3. Personal data we collect

Contact Information

Name
Email address
Telephone number
Professional role or expertise

Research Participation Data

Demographic and professional background
Responses to research questions
Feedback from interviews, focus groups or surveys

Website Data

IP address
Browser and device information
Pages visited and interaction data

4. Purpose of processing

Market research activities (recruitment, interviews, surveys, testing)
Project delivery for clients
Communication and inquiries handling
Incentive and honoraria management
Legal, accounting and compliance obligations

5. Legal basis

Consent (research participation)
Legitimate interest (research operations and quality control)
Contractual necessity (payments, project execution)
Legal obligations

6. Confidentiality & security

We implement appropriate technical and organisational measures, including:

secure data storage
controlled access to authorised personnel
confidentiality agreements
secure research platforms and data handling procedures

We follow industry standards applicable to market research and data collection activities.

7. Additional commitments & international standards

LABEL Research & Consulting SAS operates in line with recognised international market research standards.

ESOMAR / ICC Code Compliance
We adhere to the ICC/ESOMAR International Code ensuring confidentiality, transparency and ethical research practices.

International Research Standards
Our methodologies ensure consistency and reliability across multi-country studies.

Cross-Border Data Transfers
We apply GDPR-compliant safeguards for international data transfers.

8. Data sharing

We may share data with:

research partners, moderators, translators
trusted service providers (tools, platforms)
clients (typically anonymised or aggregated data)

We never sell personal data.

9. Data retention

Data is retained only as long as necessary for:

research purposes
contractual obligations
legal and regulatory requirements

Where possible, data is anonymised.

10. Your rights

access your data
rectify inaccurate data
request deletion
restrict processing
object to processing
request data portability

11. Cookies

ensure website functionality
analyse usage and performance
improve user experience

Users can manage cookies through browser settings.

12. Terms of use

Website Usage
By accessing this website, you agree to use it for lawful purposes only and not to engage in any activity that may damage, disrupt, or interfere with the website or its services.

Intellectual Property
All content on this website is the property of LABEL Research & Consulting SAS unless otherwise stated. Any reproduction, distribution or use without prior written consent is strictly prohibited.

Research Ethics

confidentiality of participant data
anonymisation of research outputs
non-commercial use of research data

Limitation of Liability
We do not guarantee completeness of information and are not liable for indirect damages or website interruptions.

External Links
We are not responsible for third-party websites.

13. Contact

privacy@label-research.fr

14. Updates

Last updated: 11/2024